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Providing exceptional systems support and adapting to continually
changing requirements can be a hardship for many organizations,
especially when trying to maximize resources and compete in a
challenging market. In 2006 we expanded our Raleigh Center in order to
help you meet your goals in this demanding environment: we increased our
staff to 100 specialists and our space to over 10,000 square feet. Our
qualified project teams ensure that you improve customer support and
help desk performance based on proven experience and industry best
practices.
Our Services
After an assessment of your operations and requirements, we determine the best method to deliver effective systems support for your organization. As a result, you can expect an increase in productivity, user satisfaction and cost control.
By engaging our Raleigh Center, you have access to our specialized, around the clock services:
- Dedicated or Shared Help Desk
- Desktop and Server Deployment & Migration
- Desktop Support
- Help Desk Assessment
- Server Support
- Support Center Certification (SCC) Auditing Services
- Systems Development & Design
Our Client Advantage
We incorporate our tradition of quality into the operations of our Global Solutions Centers. Therefore, you not only benefit from our widely recognized Service Delivery Methodology that is personalized to your specifications, you also benefit from our:
- Flexible environment set up to mirror your existing operations for seamless service delivery
- Focused resources on your systems and customer support
- Performance metrics to track calls, problem management and service levels
- Recognized best practices for increased productivity and performance
- Benchmarked help desk services at World Class Status, awarded by an independent audit firm
Discuss the benefits of using our Raleigh Global Solutions Center today: (800) 626-8082 or email us.
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